Everything you need to know before you order. If your question is not here, email us at pawvera@zohomail.com and a real person will answer you.
Shipping
Where do you ship?
We currently ship within the United States only.
How much does shipping cost?
Shipping is free on every Pawvera kit.
How long will my order take?
Orders are processed within 1-2 business days. Once shipped, delivery typically takes 4-8 business days within the US.
Will I get tracking?
Yes. You will receive a shipping confirmation email with tracking information as soon as your order ships.
The product
Does it need batteries or refills?
No. The Pawvera Fur-Free Home Kit is reusable forever - no batteries, no refills, no sticky sheets to buy again.
What surfaces does it work on?
Sofas, beds, carpets and car seats.
How do I empty it?
One click. You never have to touch the fur.
Which kit should I choose?
Everyday Kit - our standard kit, best if you are cleaning one main space.
Home + Car Bundle - our most popular option, for your home and your car.
Whole Home Bundle - our best value, for larger homes or multiple pets.
Returns and support
What if it is not right for me?
You are covered by the 30-Day Pawvera Promise. You have 30 days after receiving your item to request a return, as long as the item is in the same condition you received it. Full details are in our Refund policy.
How do I contact you?
Email pawvera@zohomail.com or use our Contact page. We answer every message.